Our Service Guarantee
We stand by our work. Refunds evaluated fairly per these guidelines.
Eligibility for Refunds
We commit to transparency. Refunds are evaluated case-by-case per these guidelines.
When You Can Request a Refund:
Web Design:
- 80% refund if cancelled within 72 hours of project start
- 50% refund during active development
- No refund after final approval
Digital Marketing:
- Pro-rated refund for unused prepaid months
- No refund for completed service periods
Dropship & POD Empire:
- 15-day guarantee: Full refund if our elite support can't resolve any issue within 48hrs*
Conditions:
- Request within 7–15 days of issue
- Key deliverables not met per agreement
Non-Refundable Items
- Completed design/development work
- Third-party costs (ad spend, stock assets)
- Strategy documentation and planning sessions
- Delays caused by client-side hold-ups
How to Request a Refund
Submit Request: Email support@arrowizo.com within 7 days
Review Period: Assessment within 3 business days
Resolution:
- Approved: Refund processed within 7–10 business days
- Denied: Detailed explanation with alternative solutions
Special Circumstances:
- Force majeure events (natural disasters, pandemics)
- Material misrepresentation of project requirements
Escalation Procedure
If you're not satisfied with our decision, escalate the matter to support@arrowizo.com or info@arrowizo.com for a final review.
Policy Updates
We may amend this Policy to reflect changes in laws (e.g., Refund & Returns Policy) and website functionality updates. Revisions become effective immediately upon posting. Continued use constitutes acceptance.
Contact Us
For questions, data requests, or complaints:
Email: support@arrowizo.com or info@arrowizo.com
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